Emergency Contact Information

Key Public Safety Information for
Crude Condensate and High Vapour Pressure (HVP) product / Highly Volatile Liquids (HVLs) pipelines
In case of a pipeline emergency, please call toll free 24 hours a day: 1.800.265.6000

Although rare, pipeline spills require immediate action and caution. If you notice any of the following, or suspect a pipeline emergency, please immediately call 911 and the Kinder Morgan Emergency line for the 1.800.265.6000 for the Cochin Canada System (Alberta, Saskatchewan or Ontario) or 1.800.265.0000 for the Utopia Canada System (Ontario). Emergency information is also noted on all our pipeline markers located along the pipeline right-of-way, and on the gates of all facilities.

Smell:

  • A strong petroleum odour (like gasoline or diesel fuel)

Sight:

  • Dead or discoloured vegetation
  • Isolated vapour or mist clouds
  • Pools of liquid when the rest of the right-of-way is dry
  • Petroleum sheen on water
  • Dense fog-like plumes or frost balls

Sound:

  • Unusual hissing or roaring sound